Associate Director of Search Experience

Team Leadership & Development:

• Lead and manage a pod of search experience professionals, including 2-4 direct reports from specialist to senior strategist level.
• Build individual development plans, coaching cadences, and mentorship for every member of the pod.
• Drive performance management using the ARC framework, diagnose underperformance, and deliver timely feedback.

Client Oversight & Strategy:

• Provide executive-level oversight for client accounts, including direct hands-on support and acting as Account Director.
• Serve as the first point of escalation, offering strategic guidance and resolving issues with a solutions-first mindset.
• Track client churn trends within the pod's book of business and intervene early where risk signals appear.

Product Innovation & Quality:

• Own product quality through consistent QA processes that catch errors before they become client-facing.
• Proactively pursue Search Experience channel evolution through industry reading, certifications, and experiments on GEO/AEO.
• Use AI tools daily to automate repetitive analysis, freeing time for strategic judgment and client relationships.