Customer Service Advisor

Capita Ireland is seeking a Customer Service Advisor for a remote, weekend-only position. You will be part of a dedicated team of customer service professionals who take pride in their work, putting customers' needs first. The role involves answering calls, escalating queries, and providing timely resolutions to emergency requests, as well as completing general admin tasks. Capita Ireland offers opportunities for skill development and career progression. Handle customer queries via telephone, ensuring a positive image and great first impression to all contacts. Meet day-to-day service delivery targets, dealing with queries in a timely and professional manner. Build sustainable relationships with customers, team members, and clients through open communication. Use multiple systems to navigate customer accounts and accurately record contact interactions.