Job Description
Member Outreach:
- Educate members on clinical programs and screenings.
- Coordinate care delivery with the care team.
- Schedule appointments and adjust calendars for urgent needs.
Inbound Support:
- Provide call support for clinical and administrative questions.
- Document member needs in the system accurately.
- Support the team with daily administrative tasks.
Team Collaboration:
- Communicate frequently with care team members and leadership.
- Develop a solid understanding of benefit offerings.
- Pilot new processes and workflows.
About Devoted Medical
Devoted Medical improves healthcare experiences and outcomes for vulnerable patient populations, treating each member like family to build a better care delivery system.