Field Service Support Engineer 2 - Weekend Shift

Weekend Traveler FSSEs will work extended shifts, typically 11 a.m. to 10:00 p.m. Friday, Saturday, Sunday, and Monday. This role is ideal for individuals who thrive in a fast-paced, dynamic environment and are eager to support the mission of providing uninterrupted patient care. A Field Service Support Engineer 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in an assigned region/territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills. Perform all types of scheduled maintenance activities for an assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades. Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframes. Coordinate and perform system and hardware delivery and installation. Competent in knowledge and implementation of O.R. protocol and HIPAA standards. Complete all administrative duties including, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes. Maintain all Intuitive provided items.