Content Designer

What you’ll do:

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
• Lead content readiness for product launches, partnering with Technical Program Managers for AI-ready customer content.
• Create plain-language stories behind every product change and track performance to improve self-service resolution.

What success looks like:

• Content measurably closes top support drivers and contributes to AI deflection.
• Content health metrics trend upward across your portfolio.
• Your release narratives become core inputs to the GTM motion.

What you’ll bring:

• 4+ years in content design, content strategy, or technical writing in SaaS.
• Sharp writing and editing bar, turning dense product info into actionable guidance.
• Deep technical acumen and experience partnering with product leaders and engineers.