Senior Instructional Designer

Ensure that our Global Customer & Technical Support teams’ learning content is designed for learner engagement and delivering measurable impacts to the business. This role will have an immediate impact on both the agent and customer experience for a growing 24x7 global support team. You will work closely with other members of the Support L&D team, support leadership, support agents, and other teams within Samsara to create learning experiences that drive world class support for our customers. Partner with cross-functional stakeholders to conduct needs analyses and scope learning initiatives that align with business objectives and timelines. Design creative, engaging training solutions across Global Support functions and audiences—including technical, non-technical, and leadership roles. Develop written course content (e.g., facilitation guides, video scripts, learning activities, and assessments) and create learning assets in a variety of media formats (e.g., elearning, video, audio, workshops, and hands-on exercises). Leverage AI-native tools and emerging technologies to accelerate content development and tailor learning experiences to dynamic business needs. Collect feedback from stakeholders and subject matter experts to iterate and finalize training materials. Use data to evaluate training effectiveness and drive continuous improvement.