Healthcare Documentation

You’ll be working with real families with real human problems, empowering underserved families to take the most transformative step of their lives to access care. Key responsibilities include collecting, reviewing, and accurately tracking required documentation from caregivers and families (e.g., IDs, certifications, health records). You will conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process. You'll also manage a high volume of daily phone interactions, demonstrating professionalism, empathy, and efficiency. Moreover, you will verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements. Communicating effectively and compassionately with families via phone, text, and email to ensure a supportive experience is crucial. You'll also maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses. Partnering with onboarding, credentialing, and family support teams ensures a seamless process for families and caregivers.