What you'll do:
- Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
- Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
- Elevates sensitive customer requests when necessary.
Requirements:
- High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred).
- An equivalent combination of education and experience may be substituted for this requirement.
- Availability for training 14 to 16 weeks in length.
Blue Cross and Blue Shield of Nebraska
Blue Cross and Blue Shield of Nebraska champions the health and well-being of their members and communities. They have over 80 years of experience and continuously innovate to drive health care forward while meeting the needs of our members and state.