Job Description
Operational Architecture:
-Serve as an organizational expert on care model and operational workflows.
-Refine and architect national workflows, protocols, SOPs, and playbooks.
-Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets.
Care Delivery & Quality Partnership:
-Operationalize clinical pathways, care protocols, and market-specific models under direction of medical leadership.
-Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards.
-Partner with Medical Directors, Health Services Directors, and market leadership to ensure operational success and alignment on performance goals.
Product & Technology Partnership:
-Act as the voice of market operations in product development.
-Partner closely with Product, Tech, and Data teams to test and implement tools that drive efficiency, care quality, and scalability.
-Lead demos, UAT, rollout planning, and training for operational tools and products.
About Nest Health
Nest Health is the first value-based care provider built for families, on a mission to make comprehensive medical, behavioral, and social care radically accessible.