Customer Engineer

As a Customer Engineer, you’ll act as a Solution Architect, serving as the technical authority on how Cresta integrates with platforms like AWS Connect, Genesys, and Five9. You’ll help design, build, and deliver our cutting-edge solutions for enterprise contact centers, ensuring customers achieve meaningful results through real-time coaching and agent efficiency tools. You’ll work across multiple customer projects, manage deadlines independently, and participate in sales calls to remove technical barriers. This role calls for a full-stack developer with a strong customer focus and the ability to connect technical execution to business value. You will also collaborate with customers to determine the best integration approach; meet deadlines for solution delivery in partnership with Implementation Managers and other stakeholders; design, build, and deploy applications using Cresta SDKs, libraries, and APIs, integrated with contact center chat or voice platforms; test deployed applications, troubleshoot issues, and implement bug fixes; and provide clear, timely updates to stakeholders.