Trust & Safety Specialist

As a Trust & Safety Specialist at Archive, you’ll play a critical role in keeping our platform safe, compliant, and customer-first. You will be responsible for identifying and resolving safety risks, reviewing flagged content or users, managing reports of abuse or prohibited behavior, and partnering with CX, Product, and Engineering to build a trusted environment for buyers, sellers, and brands. If you thrive in pattern detection, policy enforcement, and impact-driven decision-making, this role is for you.

You will monitor and investigate flagged users, listings, and transactions for potential abuse, fraud, or policy violations. You will review and action user reports related to prohibited items, harassment, impersonation, or policy breaches and moderate platform content for compliance with Archive's marketplace policies and brand-specific guidelines. This role requires responding to all Chargebacks, flagging trends to CX Management, maintaining accurate data and documentation for each incident, and communicating directly with users(Buyers and sellers) on decisions made.