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Responsibilities:
- Executes on strategies for managing and improving overall Member experience.
- Contacts Plan members to conduct a health assessment and develop a plan of care.
- Serves as health coach to educate the member, family, and caregiver.
Member Support:
- Acts as front-line support with Members and their RP/POAs to ensure their needs are met.
- Regularly engages Align Senior Care Members and RP/POAs in-person or by phone to provide education and assistance.
- Works directly with internal departments to solve Member Grievances and Billing related issues.
Care Coordination:
- Monitors care plan updates and facilitates APP and PCP input into care plan.
- Monitors midnight reports/community census to help identify member transitions to hospital.
- Assists Members, RP/POAs, and Partner Communities with locating in-network providers.
Curana Health
Curana Health aims to radically improve the health, happiness, and dignity of older adults. They are a national leader in value-based care, serving 200,000+ seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds.