Senior Manager, Platform Operations

At Turquoise Health, platform reliability is the foundation of our customer experience. We’re looking for a Senior Manager, Platform Operations to lead the engineering efforts that keep our systems available, performant, and secure. In this role, you’ll build and lead a talented team responsible for monitoring, scaling, and improving our infrastructure, while evolving our incident response capabilities. Your leadership will ensure we meet strict SLAs, deliver a seamless user experience, and continually improve the way we operate at scale. Your work will be central to empowering customers, protecting data, and enabling our teams to innovate without compromise. You will also define and execute a strategic roadmap for platform operations that improves uptime, reduces incidents, and enhances customer trust. Expand monitoring, alerting, and observability capabilities across engineering. Establish and improve incident management processes, including on-call scheduling, root cause analysis, and post-mortem reviews. Partner with cross-functional teams to review and refine support processes, tools, and documentation.