Client Success Manager- Health Plan/PBM

Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey. Own end-to-end client relationships from planning, launch, ongoing management and renewal. Tell the story of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team. Understand priorities among clients and key stakeholders and present analysis & make strategic recommendations to leadership. Co-create the marketing and engagement playbook for Vida’s client profiles. Lead internal collaboration efforts across functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client.