Collections Specialist

As a Collections Specialist, you will be responsible for reducing delinquencies and improving collections and A/R Aging. You will resolve collections by examining customer payment plans, payment history, credit line, and coordinating with outside collections agencies. Review, investigate and help resolve customer account and chargeback discrepancies including accessing sales data, shipping data, and reviewing vendor agreements with an emphasis on resolving differences between customer and the company. Perform collections functions including re-billing and contacting customers via phone or email. Communicate with accounts both large and small helping them with any relevant issues, always maintaining a positive and approachable demeanor representative of the company. Make arrangements for payment of outstanding and late accounts and prepare notices for management. Review past due accounts with sales rep and develop a plan to collect past due amounts. Generate accounting statements, reports, and prepare weekly bank deposits. You will also prepare periodic management reports related to cash and accounts receivable status, reconcile AR transactions into the company’s general ledger accounting system, and maintain strict confidentiality in performing the duties. Special projects will be assigned as needed.