Job Description
Make a meaningful impact on people’s lives by supporting members through behavioral change. Using motivational interviewing techniques, Coaches connect with members via phone calls and digital communication, guiding them on their journey toward positive transformation. In this role you will support members as they navigate their behavioral change journey. Engage with members weekly through text-based chats and check-ins to track their progress. Conduct initial onboarding coaching calls to establish rapport and set goals. Provide guidance on managing cravings and handling challenging situations. Motivate and encourage members, fostering long-term success. Monitor progress and empower members to make meaningful life changes. Collaborate across departments while being a strong team player. Maintain a positive and professional presence in Slack channels. Take initiative in identifying and addressing team needs, supporting overall coaching efforts. Offer and receive open, constructive feedback. Manage time effectively while working within a flexible schedule. Operate autonomously with strong technological proficiency and critical thinking skills. Share best practices on clinical engagement with the broader team when requested.
About Pelago
Pelago is the world’s leading virtual clinic for Substance Use Management, providing guidance, support and treatment for members seeking to overcome their tobacco, alcohol, and opioid use.