Job Description
Engage directly with Restream users via live chat, email, and social media to provide fast, friendly, and accurate assistance. Be an expert on Restream’s platform, staying up to date with product changes and live streaming trends to provide informed support and guidance. Solve user challenges related to livestreaming on platforms like YouTube and Twitch, ensuring creators have all the tools to succeed. Troubleshoot and escalate technical issues, collaborating with our Engineers for timely resolution. Advocate for customers and collaborate across teams by sharing user feedback with Product, Engineering, and Marketing. Contribute to support quality by participating in ongoing learning and team-wide initiatives to improve workflows, support content, and the customer experience. Foster customer loyalty by proactively sharing tips, best practices, and hidden gems of our product in every interaction.
About Restream
Restream empowers content creators to share their stories with the world through high-quality, accessible video tools, inspiring over 9 million people worldwide.