Reservations Agent

Overview:

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Qualifications:

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.

Teamwork:

• Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
• Ability to work cohesively with other departments and co-workers as part of a team.