Fraud Agent

As a Fraud Agent, you will investigate suspected fraudulent activities using knowledge of risk management principles, policies, and procedures to mitigate fraud and minimize losses to CIBC. Sound decision making skills are critical to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customer’s profiles, transactions and banking history to minimize exposure to loss, and protect CIBC and our clients privacy. Different types of fraud will need to be referred and escalated to relevant areas within the Identity Theft Response Fraud Contact Center to, Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, VISA, and Intria in order to be effectively investigated and resolved. You can demonstrate experience in COINS/ECIF, PRM, TSYS and CRS is an asset.