New Network Services Engineer

This position provides a unique opportunity to join a leading technology provider. As a Network Services Engineer, you will be an escalation point for the service desk for all network-related issues. Your expertise in Cisco, Juniper networking, and next-generation firewall technologies will be crucial in providing superior customer experience. This position requires a high level of professionalism while performing daily network support tasks as required. Engineers primarily work on the "manage and maintain" aspect of client support but also have opportunities to promote infrastructure improvements and assist with client projects. Responsibilities include troubleshooting end-user connectivity, supporting network core infrastructure across multiple data centers, performing root cause analysis, understanding and troubleshooting Palo Alto NG firewall rules, and leading installation projects. To succeed you must work through a daily queue in ticketing system, communicate with clients and meet SLAs. You will also work directly with high profile clients to understand their needs and potential issues they are experiencing with infrastructure.