Senior Customer Success Manager Germany (remote)

In this role, you will empathize with every aspect of the customer experience, prioritizing their needs, and guide and coach customer executives, managers, and employees through a dedicated customer success process; maintain high levels of customer engagement and satisfaction, focusing on customer loyalty and driving strong renewal and upsell rates. You will also coach customers to become product experts and train their teams on Udacity methodologies. The role includes identifying common customer challenges and suggesting better solutions, partnering with the Sales team, translating business needs into product requirements, crafting customer on-boarding assets and driving customer references and case studies.