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Primary Responsibilities:
- Lead diagnosis and resolution of critical (P1/P2) production incidents.
- Perform in-depth root cause analysis on complex technical issues.
- Conduct advanced troubleshooting using X++ debugging tools.
Required Qualifications:
- 8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations.
- Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command.
- Strong command of SQL Server performance tuning and query optimization in Azure SQL environments.
Preferred Experience:
- Prior role within a Microsoft Partner managed services or enterprise-level support team
- Background supporting global, high-transaction-volume D365 F&O implementations
- Familiarity with ITIL practices and service management frameworks
AHEAD
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. They prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.