IT Support Analyst

As an IT Support Analyst, you will provide comprehensive technical support to our fully remote workforce, ensuring a seamless and secure user experience across systems and devices. Leveraging your proven experience in IT support, you’ll resolve a wide range of technical issues. You will deliver an exceptional level of customer service that fosters user satisfaction and trust. In addition to handling support requests, you will contribute to endpoint security by assisting with patch management, device compliance monitoring, and implementation of standard security protocols. You’ll play a critical role in bridging IT operations and user support balancing hands-on troubleshooting with proactive measures to ensure systems remain secure, stable, and aligned with company policies. This role offers the opportunity to grow into broader infrastructure or security responsibilities while serving as a dependable point of contact for our internal teams.