Associate Process Analyst

The Associate Process Analyst plays a vital role within our Client Experience function, providing analysis on a wide range of organizational operating issues using various sources of data. This position drives organizational efficiency and improvement by interpreting data, identifying trends, and implementing process improvement and process re-engineering opportunities. The ideal candidate will serve as a liaison between business users of technology, technology vendors, contractors, and internal staff to ensure seamless operations and continuous improvement. Key Responsibilities include identifying and implementing process improvement initiatives, providing technical and analytical support, evaluating data, and performing quality reviews. The role requires navigating the ITIL framework, providing timely information, escalating disconnects, and maintaining product knowledge. Additional responsibilities include conducting health checks, identifying defect causes, and interacting with counterparts to resolve requests.