Design Program Manager

About The Role:

• As Design Program Manager, you will be the operating partner for Product Design, helping mature an inconsistent design process into a clear, lightweight, repeatable system.
• You will report into HighLevel's centralized program management office within the Office of the CTO, with a dotted-line partnership to the VP of Product Design.

What You'll Do:

• Build and run Product Design's core operating cadence, including weekly status, critiques, design reviews, quarterly planning, and decision follow-through.
• Create lightweight systems that make priorities, milestones, dependencies, risks, and ownership clear across multiple product areas.
• Establish practical engagement models between Design and Product, Engineering, Research, and Data.

What Success Looks Like:

• In your first 90 days, you will have built trust with design leadership and key partners, mapped biggest process breakdowns, and improved at least two core rituals.
• Within six months, Product Design should have a clearer operating rhythm, fewer recurring fire drills, better cross-functional visibility.
• Within a year, the design org should be able to grow significantly without relying on heroic coordination from design leadership.