Bilingual Spanish Customer Support VA

Respond promptly to customer inquiries via phone, email, chat, or other communication channels in Spanish and English. Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues with empathy and efficiency. Document customer interactions and maintain detailed records in the CRM system. Collaborate with internal teams to escalate and resolve complex issues. Maintain a high level of product knowledge to provide informed support. Meet performance metrics including response time, resolution rate, and customer satisfaction. Identify recurring issues and suggest improvements to enhance customer experience. Stay updated on company policies, system updates, and service changes. Uphold a professional and courteous demeanor in all customer interactions.