Complaints Advisor

As a Complaints Advisor, you will be the point of contact for customers who feel particularly disappointed in the service that was provided to them. The mission is to make money work for everyone, you will work to solve customer problems, treat them fairly and be totally transparent. Your day-to-day consists of providing the best customer experience when handling customer’s complaints in writing and over the phone, supporting root cause analysis and internal feedback loops with specialist domains to mitigate future customer problems. You will also help to cultivate and maintain a unique and customer-centric culture. You will investigate complaints so we can give the customer the right outcome. You will need to have experience as a regulated complaint handler, be resilient and confident dealing with customers' problems over the phone, via email or chat, be adaptable to change, and be comfortable working to targets and deadlines.