Senior CS Operations Manager

Role Responsibilities:

• Reliable, Scalable CS Systems: Administer the CS tech stack, including Salesforce CRM, to ensure data integrity, automate workflows, and improve tool adoption.
• Renewal & Partner Program Infrastructure: Design and execute cross-functional systems projects, such as the self-serve renewal platform, integrating technical requirements like APIs with customer-centric strategy.
• Data Visibility That Drives Decisions: Build reporting infrastructure for real-time insights into retention and performance, using data analysis to influence hiring and quota-setting decisions.

Qualifications & Competencies:

• Salesforce & CRM Administration: Deep hands-on experience building workflows, custom objects, and automations in Salesforce, ideally with an admin certification.
• Data Analysis & Reporting: Proficiency in SQL and/or BI tools to build reliable reporting and translate raw data into actionable insights.
• Operational Planning: Experience owning planning cycles like capacity modeling and OKR setting with a structured, data-driven approach.

Company Benefits & Culture:

• Unlimited time off to empower employees to manage their work-life balance, with employer-paid health insurance plans and low-premium dental and vision.
• Generous stock options vested over 4 years, a 401k match, and a monthly wellness stipend are offered to all full-time employees.
• The company is mission-driven, focusing on cutting-edge AI for education, with a remote work culture built on relationships, trust, and collaboration.