Fraud Investigator - Pursue

The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into several categories including communication to other banks about potential fraudsters and communication with law enforcement about crime we discover as part of our investigations. Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Investigating and actioning fraud reports, probing for further evidence when needed, using Monzo’s values to investigate claims with empathy and attention to detail. You will also investigate and report fraud to other banks when our customers have been a victim of fraud.