Outreach Specialist

Role Overview:

• You will play a critical role in helping members access expert medical opinions through the 2nd.MD program by connecting with them via phone.
• Your focus is on explaining the program, answering questions, guiding enrollment, and motivating next steps through clear, empathetic conversations.

A Day in the Life:

• Proactively make over 100 outbound calls daily to engage eligible members and drive activation.
• Use consultative skills to understand needs, address concerns, and collect health information for efficient routing to clinical resources.
• Build rapport, manage follow-up activities, and partner with an integrated care team to support timely care coordination.

What We’re Looking For:

• 2+ years of experience in inside sales, member enrollment, or high-volume outreach, with proven success in outbound calling environments.
• Strong persuasive communication skills and comfort working toward individual performance targets and goals in a fully remote setting.
• Availability to work a specified schedule (Monday-Thursday 9am-6pm CST, Friday 8am-5pm CST) with a start date of May 26th.