Customer Research & Insights Analyst

This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. Responsibilities include developing research tools, coordinating and executing consumer research projects, recruiting and managing research participants, conducting interviews, moderating focus groups, and facilitating usability testing sessions. The individual will collect, organize, and maintain research data, analyze findings to identify trends, themes, and improvement opportunities and prepare concise, visually clear research summaries, reports, and presentations for internal stakeholders. Partnering with cross-functional teams to clarify research needs and objectives and support process improvements for participant management, data collection, and reporting will also be required.