Sales Operations Specialist

AHEAD is hiring a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary. Roles & Responsibilities: Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution. Identify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissions. Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal Perform other related duties as assigned and required by Customer Service Manager