Customer Onboarding Specialist (Contractor)

Ensure a successful onboarding track for new Easygenerator customers and help them reach their first successes and milestones. This will be achieved by hosting onboarding sessions, training, and webinars. The role involves being responsible for engaging and activating customers, helping the Customer Success team successfully renew and expand contracts. There will be close collaboration with Customer Success Managers in monitoring customer health scores, and ensuring customers stay on track with their success milestones. You will help to optimize and develop the current onboarding process while acting as an advocate for customers and their voice internally. Manage a small portfolio of customers to help them succeed in their eLearning projects.