Research Operations Analyst

Play a key role by becoming the go-to person for enabling and supporting everyone at Monzo to keep customers at the heart of our product by doing user research effectively and safely. Drive training for non-researchers who are starting out on doing research themselves, supporting them to feel confident in their approach. Onboard new researchers into our research processes, setting them up for impact. Oversee and optimise our research tool stack, working closely with the vendors to improve how we use these tools, and influencing their roadmaps to meet Monzo’s evolving research needs. Report on the research budget and tools usage, using this to forecast future needs in good time. Own process and content updates (like guides, templates, training materials) to continuously improve how we enable everyone at Monzo to do research in a way that’s robust and compliant, and fit for purpose as Monzo grows. Support researchers working on more complex research projects, looping in relevant other teams as needed to advise. Partner with the Research Ops Lead to identify and pursue new opportunities for advancing research impact at Monzo. Champion innovation and experimentation to keep our team on the forefront of changes in the industry.