Academic Operations Lead

We’re seeking an Academic Operations Lead to manage the operational and quality aspects of our delivery, ensuring training and assessment processes are efficient, compliant, and consistently applied across the business. This role works closely with the Training Manager and is key to embedding change, improving processes, and ensuring smooth delivery operations. Key responsibilities: Oversee academic processes, workflows, and quality checks to ensure compliance and efficiency. Manage contract assessor allocations, SLAs, and maintenance of assessor qualifications and approvals. Monitor assessment outcomes, student feedback, and trends to identify and address issues. Lead validation and pre-validation activities to ensure robust assessment practices. Collaborate with cross-functional teams to close process gaps and improve efficiency. Ensure operational changes are effectively implemented and embedded.