Job Description
Provide technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level). Engage in daily contact with clients and colleagues, prioritizing, classifying, and documenting malfunctions in a ticket system. Perform final, comprehensive end-to-end function tests, initiating difficult/complex diagnoses and forwarding tickets to support units. Control and monitor tickets according to service level agreements and manage proactive fault management by observing alarm messages. Update system data and knowledge database, complete orders, administer user rights, and manage incidents and changes. Explore opportunities to optimize daily processes.
About Deutsche Telekom ITTC Hungary Kft.
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group providing IT and telecommunications services.