Job Description
Design, implement, and maintain Genesys Engage solutions to meet business requirements. Configure and manage Genesys Voice Platform (GVP) for optimal performance and troubleshooting. Develop and optimize routing strategies using Genesys Routing. Monitor and analyze system performance using Genesys Realtime Reporting and Genesys Historical Reporting. Manage and support Genesys Intelligent Workload Distribution (IWD) for efficient task allocation. Administer and maintain Genesys systems using Genesys Administrator. Implement and manage Workforce Management (WFM) solutions to optimize staffing and scheduling. Participate in an on-call rotation to provide 24/7 support and ensure system availability. Collaborate with cross-functional teams to ensure seamless integration and operation of Genesys solutions. Troubleshoot and resolve complex technical issues related to the Genesys platform. Stay updated with the latest developments and best practices in Genesys technologies.
About TTEC Digital
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process.