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The Role:
- Veeva is looking for an experienced consultant to lead MedTech Complaints implementations at Veeva’s MedTech customers globally.
- Guide the transformation of customers’ Complaints Management processes and technology as a member of the Professional Services team.
- Ideal for a proven software consultant with deep knowledge in Complaints Management in Medical Device.
What You’ll Do:
- Review and analyse existing customer business process and identify key process steps, gaps, and requirements.
- Lead QMS Complaints implementation workstreams and function as primary customer liaison.
- Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps.
Requirements:
- Proven track record leading implementation as a consultant with 5+ years in Complaints Management for Medical Device.
- Strong understanding of FDA, EU MDR/IVDR requirements and knowledge of ISO 13485 and 14971.
- Good understanding of SaaS and GxP principles and ability to quickly understand business requirements.
Veeva Systems
Veeva Systems is a mission-driven industry cloud pioneer that helps life sciences companies bring therapies to patients faster. The company surpassed $3B in revenue and has a culture built on Do the Right Thing, Customer Success, Employee Success, and Speed.