CX UX Strategy & Design Lead

As a CX UX Strategy & Design Lead, working remotely in the US, you will play a pivotal role in UX team and the impact our technology practices bring to both end-customer and employee experience, ensuring that our clients receive exceptional and impactful solutions centered around Customer Experience Strategy and Human-Centered Design. Your expertise in user-centered design and your ability to gather and understand our client’s customers will be crucial in driving client success. This is a unique opportunity to be part of a growing practice delivering innovative and impactful solutions to our clients. You will collaborate with clients to understand their business objectives, user needs, and market requirements and develop effective, creative strategies that align with their goals. You will conduct market research, analyze industry trends, and identify opportunities for innovation to drive client success as well as user research, usability testing, and competitive analysis to inform design decisions and ensure user-centric solutions. You will also oversee the development and execution of research, applying Design Thinking methodologies, and creation of design concepts, ensuring they are on-brand, visually appealing, and strategically aligned. And you will manage experience design execution of multiple projects simultaneously, overseeing timelines, budgets, and resource allocation, as well as the implementation of design and usability testing.