Payments & Billing Operations Analyst

Billing & Collections:

• Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes.
• Perform audits to ensure the accuracy and timeliness of payments; address discrepancies promptly.
• Support management to streamline billing and collection processes and improve efficiency.

Customer Support:

• Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.
• Maintain service level agreements (SLA) for response and resolution times.
• Escalate complex issues requiring higher-level intervention.

Team Collaboration & Leadership:

• Provide support to Billing and Collections Manager for daily invoicing, collection efforts, payments adjustments and audits.
• Document processes and create standard operating procedures (SOPs) for internal training and operational efficiency.
• Participate in weekly meetings and bi-weekly 1:1s with management to report progress and address challenges.