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Operational Support & Escalation:
- Serve as the primary resolver for complex cases.
- Provide business context and policy interpretation.
- Investigate escalations and determine remediation steps.
Continuous Improvement & Strategy:
- Translate changes into operational requirements and oversee implementation.
- Lead the identification of bottlenecks and inefficiencies.
- Advocate for automation or tooling enhancements.
Process Performance Monitoring:
- Define and maintain SLAs, KPIs, accuracy targets, and quality standards.
- Require and evaluate root cause analyses (RCAs) for SLA misses or quality defects.
- Develop corrective actions to address underlying causes.
RealPage
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.