Source Job

$70,700–$120,300/yr
US

  • Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
  • Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
  • Own all process documentation, decision trees, troubleshooting guides, and FAQs.

Microsoft Office Suite Analytical Skills Communication Skills Problem Solving Time Management

20 jobs similar to Payment Operations Process Lead - Remote

Jobs ranked by similarity.

US

  • Collaborate across the organization to document current processes and identify opportunities for improvement.
  • Analyze root causes of process inefficiencies and develop effective solutions.
  • Design and implement policies to enhance daily business operations seamlessly.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They value diverse backgrounds, promote work-life balance and trust.

$85,200–$145,200/yr
US

  • Lead RealPage’s collection and loss recovery operations.
  • Support secure and compliant recovery efforts across payment products.
  • Minimize financial loss while maintaining regulations.

RealPage provides software and data analytics to the real estate industry. They focus on innovation and customer success.

Global

  • Analyze, design, and implement automation-first strategies for core AR, Billing, Credit Control, and cash allocation workflows to maximize efficiency and reduce manual effort.
  • Define, monitor, and report on key performance indicators (KPIs) related to process turnaround times, reconciliation accuracy, dispute resolution, and cash flow forecasting.
  • Partner closely with Product, Engineering, and Business Intelligence (BI) teams to define requirements, test, and implement robust financial tooling and systems that support global scale and complex financial environments.

Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. They are among the largest globally distributed companies in the world, with a team of 7,000 spanning more than 100 countries.

US

  • Act as a senior escalation point for complex issues and provide expert technical guidance.
  • Partner with Engineering, Product, and Customer Success on initiatives that improve delivery quality.
  • Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.

Fixify aims to improve service delivery through automation and AI. They are looking for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments.

US 4w PTO

  • Analysis of operational and performance data within CPI programs and geographic markets, providing recommendations that directly inform strategic decision making.
  • Responsible for leading execution of ongoing process operations across department programs, ensuring efficiency, accuracy, and consistency.
  • Proactively identify areas of improvement and facilitate communication amongst key stakeholders to drive strategic alignment on opportunities for optimization and automation.

Aledade empowers independent primary care practices to deliver better patient care and thrive in value-based care. They are the largest network of independent primary care in the country. They foster a collaborative, inclusive, and remote-first culture, driven by a passion for tackling complex healthcare issues with respect and open-mindedness.

$2,500–$3,700/mo
LATAM

  • Own day-to-day operations while aligning execution with growth and revenue goals.
  • Act as a strategic partner to the COO and Founder, driving priorities and ensuring follow-through on key initiatives.
  • Build, document, and optimize SOPs, workflows, and internal systems for efficiency and scalability.

Jobgether is a platform that connects job seekers with employers. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

$74,600–$139,800/yr
US

  • Lead process improvement initiatives and optimization of complex processes
  • Perform analysis of operational processes and recommend automation, optimization, and modernization opportunities
  • Support regulatory, compliance, audit, and risk management activities through expert‑level analysis

LoanCare is a full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. They are backed by Fidelity National Financial (NYSE: FNF), a Fortune 500 company, offering a career foundation built on integrity, innovation, and collaboration.

$90,000–$100,000/yr
US

  • Serve as primary owner and administrator of core Customer Operations platforms.
  • Build and maintain dashboards and reporting that provide visibility.
  • Design scalable workflows supporting Support, Customer Success, and Partner Operations.

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.

US Unlimited PTO

  • Analyze and support non-clinical workflows across CM, CDM, and UM programs.
  • Translate operational and clinical requirements into process maps, SOPs, and job aids.
  • Support workflow automation and system optimization initiatives.

Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.

$52,000–$70,000/yr
US Unlimited PTO

  • Be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations.
  • Proactively manage case counts to ensure resolution is achieved in a timely manner.
  • Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. With nearly $700M in venture funding and a $7.5B valuation, they’re scaling intentionally and seeking top talent to help build the impossible.

  • Collaborate across the organization to improve operations.
  • Implement policies and procedures to improve business operations.
  • Track infrastructure improvement projects to meet cost savings goals.

Columbia General is a company that appears to value innovation and streamlined processes. While the exact size and culture are not specified, the job posting emphasizes collaboration, continuous improvement, and valuing employee contributions, suggesting a results-oriented environment.

$93,000–$150,000/yr
Global 4w PTO

  • Provide team leadership across case management, escalations, and operational support functions.
  • Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
  • Make informed decisions independently while collaborating with peers and senior leadership.

Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.

India

  • Own recurring operational reporting and publishing, ensuring accuracy across data sources and systems.
  • Maintain documentation standards and structured repositories in Confluence and SharePoint.
  • Support Wrike administration, including data hygiene, queue and intake management, workflow and form updates, and routing logic adjustments.

Granicus is in the Govtech industry and is transforming it by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.

$80,237–$139,077/yr
US 3w PTO

  • Partner with Operations leaders and cross functional stakeholders to drive operational excellence through structured process analysis, optimization, and transformation.
  • Evaluate end to end workflows, identify performance gaps, and deliver data driven recommendations that enhance efficiency, scalability, risk control, and customer outcomes.
  • Ensure measurable value by improving service quality, reducing variability and rework, enabling automation, and strengthening governance and operational discipline.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries.

US Unlimited PTO 16w maternity

  • Own the execution and coordination of internal programs that support the global Solutions team.
  • Build and maintain a centralized knowledge hub of scalable assets and documentation.
  • Partner with stakeholders to operationalize the Voice of Customer intake and prioritization process.

Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. They have a kind and talented team; while some have prior security experience, many have been successful at Vanta without it.

$140,000–$160,000/yr
Global

  • Own and improve core operational workflows and systems.
  • Diagnose operational bottlenecks and design scalable solutions.
  • Lead high-priority cross-functional initiatives from concept through execution.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Global Unlimited PTO

  • Assist with the Head of RevOps with day-to-day operational tasks and requests.
  • Write and format Standard Operating Procedures (SOPs) based on instructions and recorded processes.
  • Organize internal documentation in Notion and Google Workspace.

They are looking for a highly organized Virtual Assistant to work directly with the Head of Revenue Operations and support day-to-day operational requests. The role is focused on execution, documentation, and operational support.

US

  • Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels.
  • Map and document our support processes end-to-end — own the workflows, find the gaps, fix them.
  • Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Their mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial.

$96,400–$144,600/yr
US Unlimited PTO

  • Own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership.
  • Act as a business owner and power user of Freshdesk and related tools; define requirements, monitor adoption, and partner with the Systems/IT team for configuration and implementation.
  • Design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience.

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform providing a unique, centralized solution for accounting and back-office operations. Their culture focuses on empowering team members to produce top-notch results while elevating their skills.

Mexico Unlimited PTO

  • Support day-to-day stablecoin mint and burn workflows under strict operational controls.
  • Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
  • Build and maintain dashboards and visualizations to track KPIs and surface actionable insights.

MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They serve over 30 million customers and 500 ecosystem partners, building secure, scalable solutions for a blockchain-powered future.