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Responsibilities:
- Lead UAT strategy, risk identification, test planning, and defect escalation
- Manage high‑visibility reporting, documentation, and communication for senior leadership
- Mentor and provide subject‑matter guidance to Servicing Operations Analyst team members
Qualifications:
- Minimum of 7 years of experience in business analysis, process engineering, or related discipline
- Expert-level expertise in mortgage servicing operations and associated systems
- Strong proficiency with Microsoft Office, including advanced Excel
Desired Skills:
- Hands-on experience with MSP or other complex mortgage servicing platforms
- Proven experience designing or coordinating automation, workflow, or digital transformation solutions
- Lean Six Sigma or similar process improvement certification
LoanCare
LoanCare is a full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. They are backed by Fidelity National Financial (NYSE: FNF), a Fortune 500 company, offering a career foundation built on integrity, innovation, and collaboration.