Provide team leadership across case management, escalations, and operational support functions
Lead or participate in operational discussions, issue resolution, and stakeholder communications
Support team members in their responsibilities, enabling autonomy with accountability

Case Management:

Prioritise and manage high-risk client portfolios, including VIP and HSE
Ensure consistent communication and high-standard service delivery to clients
Maintain oversight of team caseloads, documentation standards, and SLA performance

Operations & Scheduling:

Manage staff responsible for scheduling and validation, offering support and troubleshooting assistance
Facilitate inventory accuracy, stock availability, and timely dispatch
Facilitate solar administrative duties such as PTC applications, metering tasks, and install validation

Omnidian

Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.

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