Business Services Manager

Omnidian

Remote regions

Global

Salary range

$93,000–$150,000/yr

Benefits

4w PTO

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Leadership & Oversight:

  • Provide team leadership across case management, escalations, and operational support functions
  • Lead or participate in operational discussions, issue resolution, and stakeholder communications
  • Support team members in their responsibilities, enabling autonomy with accountability

Case Management:

  • Prioritise and manage high-risk client portfolios, including VIP and HSE
  • Ensure consistent communication and high-standard service delivery to clients
  • Maintain oversight of team caseloads, documentation standards, and SLA performance

Operations & Scheduling:

  • Manage staff responsible for scheduling and validation, offering support and troubleshooting assistance
  • Facilitate inventory accuracy, stock availability, and timely dispatch
  • Facilitate solar administrative duties such as PTC applications, metering tasks, and install validation

Omnidian

Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.

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