Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.
Execute daily risk operations workflows, including triaging merchant underwriting applications and managing transaction monitoring reviews.
Work hands-on in Stripe Radar to build and tune fraud detection rules, manage alert thresholds, and maintain a healthy review queue.
Monitor payout operations for exceptions and anomalies, flagging holds, negative balances, and edge cases before they become merchant-facing problems.
Owner.com is the AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds and includes top talent from successful SMB software companies, scaling rapidly to keep pace with customer growth.
Own day-to-day payment operations, including transaction monitoring, reconciliation, settlements, refunds, disputes, and exceptions.
Oversee monitoring of incoming and outgoing transactions to identify errors, anomalies, and potential risk.
Partner with Product, Engineering, Risk and Fraud, Finance, and Customer Support to improve accuracy, speed, and customer outcomes.
Checkbook is a FinTech company building modern payment infrastructure for businesses. We help clients send and receive payments (including check-based payments) through a single platform - designed to be reliable, transparent, and operationally sound as volume grows.
Handle basic operations and boarding-related support tickets with urgency and ownership
Dive deep to identify root causes of issues rather than applying surface-level fixes
Serve as a bridge between operations and technical teams to expedite issue resolution
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience.
Manage the payment operations team and oversee projects.
Handle critical payment escalations and ensure timely resolution.
Collaborate with Payment Service Providers for seamless customer service.
WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses. Their platform simplifies trip proposals, payment processing, and customer management, enabling organizers to focus on creating amazing experiences; they are a category leader powering over a million travelers' adventures.
Own end-to-end product requirements for payment features.
Perform detailed money movement analysis across all payment modalities.
Serve as the product organization’s closest partner to the engineering team.
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They enable platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model.
Providing second line oversight of issues, actions and controls monitoring as per the Operational Risk Procedures.
Analyzing Operational Risk data such as incidents, external regulation, and risk event scanning to provide insights and identify any trend(s) and/or risk(s).
Supporting the implementation and operation of Monzo’s risk management framework by helping to embed oversight and monitoring.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown a lot in the UK, offering personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They aim to solve problems and change lives through financial tools.
Work directly with merchants and PSP partners to guide them through the full integration lifecycle.
Act as the primary liaison between merchants, product managers, and engineering teams to ensure smooth communication and efficient problem solving.
Analyze merchant feedback, performance data, and market trends to identify opportunities to improve Binance payment products and integration tools.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries and leverage the power of digital assets and blockchain.