Handle basic operations and boarding-related support tickets with urgency and ownership
Dive deep to identify root causes of issues rather than applying surface-level fixes
Take initiative to resolve problems quickly, even when it means doing the grunt work

Process Improvement & Documentation:

Document common issues and solutions to build knowledge base resources
Identify patterns in recurring problems and suggest process improvements
Continuously focus on building better internal workflows and processes with cross-functional teams

Billing & Financial Operations:

Identify and resolve billing configuration issues
Troubleshoot billing-related issues and ensure accurate merchant fee structures
Address funding issues by coordinating with internal teams and processor partners

Payabli

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience.

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