Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
You will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries.
You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone.
You will collaborate across departments to identify and resolve subscription-related product bugs/issues.
Cloudbeds is transforming the hospitality industry with its intelligent platform that powers properties across 150 countries, processing billions in bookings annually. They are a completely remote team of 650+ employees across 40+ countries, bringing together engineers, designers, and hospitality veterans.
Dive deep into the payments stack to diagnose complex issues and design technical solutions.
Map out manual workflows, identify inefficiencies, and partner with Engineering to build automation tools.
Design the future of KOHO payments, leveraging payment rails to create smooth fund flows and exception handling processes.
KOHO aims to improve financial services for Canadians, eliminating hidden fees and predatory rates to help users spend wisely, save more, and build wealth. They foster a collaborative and creative culture, emphasizing work-life integration through flexible hours and a remote-first setup.
You know what great customer support looks like and you're passionate about delivering it at scale
Investigate and resolve customer complaints and disputes in a professional and empathetic manner
Provide the best customer support by talking directly and honestly with our customers through a variety of different mediums
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 13 million customers in the UK, they've built a banking app that customers love with high daily engagement and award-winning customer support.
Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
Baubap's Customer Success team raises technical support tickets that surface real issues impacting both customers and the product. We are looking for someone autonomous and execution-driven, who can move quickly from diagnosis to solution, directly contributing to the long-term growth and reliability of the product.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Own and maintain protocols related to financial operations.
Partner with the Accounts Receivable Manager to track outstanding balances.
Communicate directly with customers and vendors regarding invoices.
Popl is defining a new category we call In-Person Go-To-Market helping revenue teams turn real-world interactions into measurable pipeline and revenue. They are building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving.
Provide frontline support to customers via chat, email, zoom, and phone
Troubleshoot and resolve common product, configuration, and usage issues
Escalate complex or unresolved issues to L2/L3 teams with complete context
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter.
Provide expert technical support to customers via support ticket, live chat, and phone.
Assist in the setup, configuration, and optimization of our software for new and existing customers.
Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Provide professional technical support via WhatsApp, Email, and other channels.
Investigate, reproduce, and resolve product-related issues.
Partner with customers to ensure they successfully onboard and fully utilize new features.
Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.
Develop a strong understanding of Flywire's products and policies to provide solutions.
Handle client questions via various channels with speed and professionalism.
Solve complex payment problems using software tools and collaborating with team members.
Flywire is a global payments enablement and software company that aims to deliver complex payments. They have over 1,200 global FlyMates, representing more than 40 nationalities, and have 12 offices world-wide.
Provide timely support by answering billing-related questions.
Diagnose and resolve basic and complex financial or billing issues.
Troubleshoot nonstandard issues by engaging directly with customers.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Own the planning, coordination, and execution of billing-related initiatives.
Coordinate intake, testing, approvals, and deployment of billing communication updates.
Manage and prioritize billing-related incident tickets, partnering with IT and vendors.
Brightspeed provides fast, reliable internet connections and customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management and are upgrading copper to fiber optic technologies to traditionally underserved rural markets.
Partner with Product Managers, Engineering, QA, and business teams to ensure internally developed tools function correctly.
Investigate product issues and ensure clarity on system behaviors to facilitate faster resolutions and informed decision-making.
Provide support to translate user feedback into actionable insights, improving workflows in a remote environment.
Jobgether is a platform that uses AI-powered matching to connect candidates with roles. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.