Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence.
Review detailed monitoring of payments transactional activities to detect and prevent payments risks.
Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls.
Tebra, formed by the joining of Kareo and PatientPop, serves as the digital backbone for practice well-being. They aim to unlock better healthcare by helping independent practices bring modernized care to patients, supporting over 100,000 providers.
Help with the daily monitoring of merchant processing activity.
Conduct investigations of suspicious merchant activity.
Evaluate patterns in merchant processing activity and researching against internal and external information sources.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations. With Xplor Pay, they facilitate fast and secure payments. They are a global platform with over 106,000 customers, unified by a purpose of helping people succeed.
Support day-to-day stablecoin mint and burn workflows under strict operational controls.
Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
Build and maintain dashboards and visualizations to track KPIs and surface actionable insights.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They serve over 30 million customers and 500 ecosystem partners, building secure, scalable solutions for a blockchain-powered future.
Manage the end-to-end chargeback process from dispute notification to final resolution.
Investigate transactions and customer activity to determine the validity of disputes.
Prepare and submit structured evidence packages to dispute chargebacks.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company, they move quickly, operate with limited layers, and expect high ownership from every team member.
Providing second line oversight of issues, actions and controls monitoring as per the Operational Risk Procedures.
Analyzing Operational Risk data such as incidents, external regulation, and risk event scanning to provide insights and identify any trend(s) and/or risk(s).
Supporting the implementation and operation of Monzo’s risk management framework by helping to embed oversight and monitoring.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown a lot in the UK, offering personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They aim to solve problems and change lives through financial tools.
Monitor fraud trends, risk ratios, and operational leakage across markets.
Support new market launches, working closely with Legal, Admin, Product, and Ops teams.
Partner with Product and Tech teams to continuously improve onboarding, withdrawal, and transaction flows.
Sporty Group focuses on gaming and entertainment in several regions. They are a remote-first company that values sustainability and internal networking opportunities.
Deep-dive into sessions, users, and transactions to uncover fraud patterns others miss
Recommend and optimize risk rules balancing fraud prevention and customer experience
Work closely with Engineering, Product, and Data Science to improve our platform
Sardine is a leader in fraud prevention and AML compliance which uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have raised $145M from world-class investors and maintain a remote-first work culture, valuing performance and high-growth orientation.
Manage the payment operations team and oversee projects.
Handle critical payment escalations and ensure timely resolution.
Collaborate with Payment Service Providers for seamless customer service.
WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses. Their platform simplifies trip proposals, payment processing, and customer management, enabling organizers to focus on creating amazing experiences; they are a category leader powering over a million travelers' adventures.
Lead end-to-end resolution of complex transaction disputes.
Analyze data to identify patterns relating to fraud and merchant trends.
Serve as a subject matter expert for the Banking Operations team.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Act as a trusted business advisor to the Core Service team, proactively identifying trends and driving efficiency improvements
Own the design of dashboards, metrics, and reports, turning data into actionable insights for the fraud, funding, risk and support experience teams
Dive into large, complex datasets/logs to turn your findings into scalable data models necessary to facilitate reporting, analytics and ML models
Kraken is committed to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. It is a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.