Fraud Risk Operations Manager

Fraud Monitoring Operations Leadership:

• Oversee day‑to-day fraud transaction monitoring, alert queues, case investigations, and escalations across payments and merchant acquiring.
• Act as the escalation point for high‑risk, high‑impact fraud cases, ensuring sound investigative judgment and timely resolution.
• Ensure consistent application of fraud policies, procedures, and investigative standards across the team.

Fraud Domain Expertise & Investigations:

• Lead investigations into complex fraud typologies, including account takeover (ATO), account opening / synthetic identity fraud, first‑party misuse, counterparty fraud and novel fraud trends.
• Conduct root‑cause analysis of confirmed fraud events and identify control gaps, process weaknesses, or emerging attack patterns.
• Provide expert guidance on investigative techniques, evidence gathering, and documentation standards.

Team Management, Training & Upskilling:

• Manage, coach, and develop a team of fraud operations analysts and investigators.
• Design and deliver ongoing training to elevate investigative skills, pattern recognition, decision quality, and fraud typology knowledge.
• Establish performance expectations, quality metrics, and continuous feedback loops to improve analyst effectiveness.