Payments Dispute & Chargeback Specialist

LumiMeds

Remote regions

Global

Benefits

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Chargeback Lifecycle Management:

  • Manage the end-to-end chargeback process from dispute notification to final resolution
  • Review incoming disputes from Stripe and other payment processors
  • Understand and categorize disputes based on card network reason codes

Dispute Investigation:

  • Investigate transactions and customer activity to determine the validity of disputes
  • Analyze relevant information such as: transaction history, account activity, IP address and device information, billing and shipping data
  • Identify cases of potential friendly fraud, unauthorized transactions, or policy abuse

Fraud & Risk Monitoring:

  • Monitor dispute trends and identify fraud patterns or abuse behaviors
  • Flag suspicious transactions and coordinate with internal teams to mitigate risk
  • Assist in improving internal fraud detection and prevention processes

LumiMeds

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company, they move quickly, operate with limited layers, and expect high ownership from every team member.

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