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Analytical Skills
Chargeback Lifecycle Management:
- Manage the end-to-end chargeback process from dispute notification to final resolution
- Review incoming disputes from Stripe and other payment processors
- Understand and categorize disputes based on card network reason codes
Dispute Investigation:
- Investigate transactions and customer activity to determine the validity of disputes
- Analyze relevant information such as: transaction history, account activity, IP address and device information, billing and shipping data
- Identify cases of potential friendly fraud, unauthorized transactions, or policy abuse
Fraud & Risk Monitoring:
- Monitor dispute trends and identify fraud patterns or abuse behaviors
- Flag suspicious transactions and coordinate with internal teams to mitigate risk
- Assist in improving internal fraud detection and prevention processes
LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company, they move quickly, operate with limited layers, and expect high ownership from every team member.